Last updated: August 1, 2026
As we work with you and your organization to resolve workplace conflict, we are committed to protecting your privacy. For any personal data we collect as part of your use of Dfuse, this Privacy Policy (“Policy”) explains why we collect the data, what we do with the data, and your rights and choices when it comes to your personal data. For the avoidance of doubt, references in this Policy to data, personal information, or information, are all references to personal data.
When you use our mobile application (“App”), access our website at www.dfuse-ai.com (“Website”), or interact and communicate with us via our online or social media channels, this Policy will apply to you. For this Policy, we will refer to all these touchpoints as our services (“Services”).
If you are using the Services because your employer or organization (a “Customer”) has purchased a subscription on your behalf, you are an “Authorized User,” and Section 3 below explains what your employer can and cannot see about your use of the Services.
You know us as Dfuse, but as a legal entity we are Dfuse, Inc., a company registered in the State of Delaware (“we,” “our,” “us”). With respect to the personal data you provide directly through the Services — including your conflict descriptions, assessment responses, and account information — we act as the data controller: we decide what personal data is collected from you and how it is used.
Your employer or organization enters into a separate commercial agreement with us to purchase and administer a Dfuse subscription for its personnel. With respect to that commercial relationship (such as billing contacts and aggregate reporting), your employer may act as an independent controller of its own business data. Section 3 explains how these roles interact.
Because Dfuse is made available to you through your employer's subscription, your employer's designated administrator(s) (“Admin”) has certain limited administrative capabilities. Your Admin can:
Add or remove Authorized User accounts (typically using your work email address);
View aggregate, de-identified usage and trend data about the organization as a whole — for example, overall usage levels or general themes in workplace communication — presented in a form that is not attributed to any specific individual; and
Manage billing and subscription settings.
Except as described in this Section 3, or where required by law (see Section 7, “Sharing personal data with Service Providers and other Organizations”), your Admin, your employer's HR department, and anyone else at your organization cannot see:
Your individual conflict descriptions and perspectives;
Your individual assessment responses or conflict-style results;
Your individual solutions, recommendations, or communication drafts; or
Any other information that would identify you personally with a specific conflict.
If your employment or engagement with your employer ends, or your employer's subscription ends, your Admin may deactivate your account. We handle your personal data after deactivation as described in Section 9 (How Long We Use Personal Data For).
When you use the App, we collect: your name; your employer or organization name; a unique user code we may supply to allow you and a coworker or counterpart to pair your Apps when working through a shared conflict; and your device ID so that we are able to identify you as one of our users. We do not collect: audio recordings, precise location (GPS), contacts/address book, or file uploads or attachments.
Conflict Resolution Information
When you use the App to work through workplace conflicts, we collect: your descriptions of conflict situations, including your perspective and desired outcomes; your responses to individual assessments; your responses to questions; your choices for solutions; and progress updates you provide on conflict resolution outcomes. We use this information to: provide personalized conflict resolution guidance, generate tailored solutions based on your specific situation, track your progress through the resolution process, and improve our conflict resolution frameworks and recommendations.
Activity Information
When you use the App, we collect: your responses to conflict resolution questions, assessments, and solution selections; your descriptions of conflict situations and perspectives; and your progress through the conflict resolution process. We use this information to provide personalized guidance, generate tailored solutions, and enable sharing with a coworker or counterpart when you choose to connect with our App using the pairing feature described in Section 6. The responses and answers that you provide to the App are seen by you. Dfuse may access your responses in aggregated or de-identified form for the purposes of analyzing and understanding how to improve your experience via personalized conversation recommendations, analysis and advice, new features, greater guidance, and improved user-friendliness within the app. As described in Section 3, we do not share your individual, identifiable Activity Information with your employer.
Usage Information
When you use the Services, we collect: your responses to surveys so that we may improve the Services we offer; information about the time you spend and the activities you engage with in the App in order to better understand your needs and preferences and improve the user journey and experience; your IP address in order to know your general location so that we can manage the security of our platforms; and your device ID and email address so that we may communicate with you (via email or push notifications) about the activities you undertake as part of the Services.
Support Information
When you use the Services, we collect: your device information so that we can understand and fix technical issues that may occur with our platforms; and other personal data you provide about yourself anytime you contact us for support or general queries.
Subscription and Registration Information
Accounts are typically created for you by your employer's Admin as part of your organization's subscription. We collect registration information associated with setting up your account, which includes your email address, employer/organization name, and password (if applicable). We use your registration information to set up your account and to allow you to back up and restore your activity information.
Marketing Information
Where permitted, we may use your email address to send you product updates, tips, and information about new Dfuse features that may be of interest to you. We may send you personalized marketing communications based on criteria including your interactions with our content or items you view in the app. You can opt out of these communications at any time as described in Section 12 (Your Rights and Choices).
Technology Information
When you use our Services, we collect and store certain information via the use of technologies such as device identifiers, pixels, and cookies. On our Website, these technologies may also help us understand and reach prospective business customers. These technologies enable us to: (i) remember you when using your computer or device so that we can personalize your user journey; and (ii) where applicable, promote our Services to relevant audiences. Where we require your consent for these activities, we will solicit that consent through the cookie banner or notice displayed when you first access our Services or when we first engage in these activities.
If you provide information that may be classed as special or sensitive (e.g., health information), you consent to processing of that information in accordance with this Policy. You may withdraw your consent by deleting your content and contacting us at the address at the end of this Policy.
Conflict information you provide may include sensitive personal details about workplace situations or other private circumstances. By using the App's conflict resolution features, you consent to our processing of this information to provide you with personalized conflict resolution guidance. You understand that if you choose to pair your App with a coworker or counterpart, they will have access to the conflict information you share through the pairing feature, as described in Section 6.
When you choose to connect your App with a coworker or counterpart's App using our pairing feature, YOU control what information is shared. Once connected:
Your coworker can view the solution options that are mutual to both of you;
Either party can end the pairing at any time, which immediately stops further sharing;
We do not independently share your data with your coworker without your initiated action.
Pairing with a coworker is separate from, and does not affect, the limits on what your employer's Admin can see, as described in Section 3.
We never disclose your personal data to advertisers or other third parties for any compensation. However, we share the personal data we collect about you in order to provide our services in the ways described below.
Service Providers
We work with service providers that carry out certain functions on our behalf. These include, for example, companies that help us with network and technology services, payment processing, storing data, analyzing data including via artificial intelligence and machine learning, managing mailing campaigns, running our support desk, and managing subscriptions. We only share the personal data necessary to enable our service providers to provide their services.
Artificial Intelligence Services
We may use third-party artificial intelligence services (including large language models) to generate personalized conflict resolution questions, and tailored solutions based on the information you provide. When we use these services, we share only the conflict information necessary to generate relevant guidance. We use AI services that do not retain or train on your personal data.
Sharing Personal Data With Other Organizations
We may share personal data with other organizations in the following circumstances:
if the law or a public authority says we must share the personal data;
if we need to share personal data in order to establish, exercise, or defend our legal rights (this includes providing personal data to our professional advisors);
to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you — if the transfer or sale goes ahead, the organization receiving your personal data can use your personal data in the same way as us; or
with your employer, but only in aggregate, de-identified form or as otherwise described in Section 3 (Your Employer's Subscription and What They Can See).
Dfuse has physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you. However, data transmissions over the internet cannot be guaranteed to be 100% secure. Consequently, Dfuse cannot ensure or warrant the security of information you provide over the internet to us.
The personal data we collect is stored and processed on computers situated in the United States. Dfuse limits access to personal information about you to employees who Dfuse reasonably believes need to come into contact with that information, to provide products or the Service to you, or in order to do their jobs.
Your personal data won't be kept longer than is reasonably necessary, giving due regard to: the initial purpose of collection; the age of the data; any legal or regulatory reason for us to keep it; and whether it is needed to protect you or us. We may retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, whether we can achieve those purposes by other means, and applicable legal and regulatory requirements.
We retain your conflict descriptions, assessment results, and solution selections for as long as your account is active, and for 90 days after account deletion or deactivation (including deactivation by your employer's Admin) to allow for account recovery.
Dfuse does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, do not send any information about yourself to us, including your name, address, telephone numbers, or email address. Should we become aware that we are processing the personal data of any children, we will delete such personal data as soon as possible in accordance with applicable law.
Dfuse is made available to Authorized Users through their employer's subscription, and we do not serve third-party interest-based advertising to you within the App. Our public marketing Website may use cookies, pixels, or similar technologies, including from third-party ad networks, to reach and measure interest from prospective business customers. Where required, we will obtain your consent for these technologies through the cookie banner or notice displayed on our Website.
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate personal data
Request deletion of your personal data
Object to processing of your personal data
Request restriction of processing
Data portability (receive your data in a structured format)
Withdraw consent at any time
You can also:
Disconnect from a paired coworker at any time by contacting us at info@dfuse-ai.com (we will process disconnection requests immediately upon verification); and
Request account deletion, which will be processed within 48 hours of identity verification.
For all other requests, we will respond within 30 days. Please note that if your access to the Services was provisioned by your employer, your employer's Admin may independently deactivate your account or subscription seat; this does not by itself delete your personal data, which remains subject to the rights and retention terms described in this Policy.
You have the right to export and download your personal data from the App at any time.
What You Can Export
You can export the following information in a structured, commonly used, and machine-readable format:
Your conflict descriptions and your responses to questions
Your conflict style profiles and assessment results
All solutions and recommendations generated for your conflicts
Your selected solutions and implementation strategies
Communication templates and messages drafted through the App
Progress notes and updates you've recorded
Timestamps and history of your conflict resolution activities
Export Formats
Your data can be exported as a PDF. If your App is connected with a coworker or counterpart, you can export only your own data and shared collaborative content; you cannot export data that belongs exclusively to your coworker.
How to Export
To export your data, contact us at info@dfuse-ai.com with your request. We will provide your data within 48 hours of verifying your identity.
Sharing Exported Data
Once you export your data, you are responsible for how you store, share, or use it. We recommend treating exported conflict data with care, as it may contain sensitive personal information about you and others involved in the conflict.
Exported Data Retention
When you request a data export, we create a temporary copy to generate your export file. This temporary copy is deleted from our servers within 48 hours after your download is complete.
This section of our Policy contains information required by certain U.S. state data privacy laws. If you reside in California, Colorado, Connecticut, Utah, or Virginia, this section applies to you and supplements the rest of our Policy. Please refer to the state in which you reside to learn more about additional terms and rights that may apply to you.
A note on employment-context data: Several state privacy laws — including the Colorado, Connecticut, Utah, and Virginia laws described below — generally apply only to personal data processed in an individual or household context, and expressly exclude personal data processed in the context of an individual's role as an employee, job applicant, or independent contractor of an organization. If you access the Services as an Authorized User through your employer's subscription, some of the state-specific rights below may not apply to that use. California's CCPA/CPRA, by contrast, extends most consumer rights to personal information collected in an employment context, so California residents retain the rights described below regardless of how they access the Services.
California
The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to provide California consumers with some additional information regarding how we collect, use, and disclose your personal information, and the rights available to California consumers under the CCPA. The terms used in this section have the same meaning as in the CCPA.
As described above in Section 4 (How We Collect and Use Your Personal Data), Dfuse may have collected the following categories of “personal information” (as that term is defined by the CCPA) about you through our Services within the last 12 months:
Identifiers, such as your name, email address, and username;
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your contact information;
Commercial information, such as transaction information related to your employer's subscription;
Internet or network activity information, such as your browsing history and interactions with our Website;
Geolocation data, such as your approximate location based on your IP address;
Your account log-in information, i.e., username and password to access your account (if applicable); and
Inferences drawn from any of the above personal information to create a summary about you, for example your preferences and characteristics.
The sources from which we collect personal information, the business and commercial purposes for which we collect it, the categories of third parties to whom we disclose it for a business purpose, and the length of time for which we retain it are all described in this Policy.
Sales and Sharing of Personal Information
Dfuse does not sell personal information as the term “sell” is traditionally understood (i.e., for money). However, like many websites and apps, our public marketing Website uses cookies and other tracking technologies to reach prospective business customers, which may be considered a “sale” or “sharing” of personal information under the CCPA's broad definitions if you enable such cookies. You may opt out at any time by adjusting your cookie choices in our cookie banner, or by clicking the “Your Privacy Choices” link in the footer of our Website.
We do not knowingly sell or share personal information of California residents who are under 16 years old.
California Privacy Rights
If you are a California resident, you may have the following rights under the CCPA, subject to certain limitations and exceptions under applicable law:
Know and Access: You have the right to request to know and access the following information covering the 12 months preceding your request: the categories of personal information we have collected about you; the categories of sources from which your personal information was collected; the business or commercial purposes for collecting personal information about you; the categories of third parties with whom we disclose personal information about you; and the specific pieces of personal information we have collected about you. You have the right to receive your personal information in a portable and commonly used format.
Correct: You have the right to request that we correct any of your personal information that we have collected from you that is inaccurate.
Delete: You have the right to request that we delete personal information that we have collected from you.
Opt-Out of Sales and Sharing: You have the right to request that a business not “sell” or “share” your personal information with a third party, as those terms are defined under the CCPA. To the extent our Website cookie practices constitute a “sale” or “share” of personal information under the CCPA, you may opt out at any time using our cookie banner or the “Your Privacy Choices” link in the footer of our Website.
Limit the Use and Disclosure of Sensitive Personal Information: Dfuse may collect certain “sensitive personal information,” as defined by the CCPA, if you choose to provide it (for example, health-related information within your conflict descriptions). Dfuse does not use or disclose such sensitive personal information other than for the purposes described in Section 4 above, or as otherwise permitted under applicable law. As a result, we do not offer a separate ability to limit the use and disclosure of sensitive personal information.
Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights. We shall not discriminate against you for exercising any of the above rights.
You can exercise your right to stop email marketing messages from us at any time by contacting us at info@dfuse-ai.com.
Colorado Privacy Rights
The Colorado Privacy Act (“CPA”) and its implementing regulations define “consumer” as a Colorado resident who is acting in an individual or household context only, and does not include residents acting in a commercial or employment context. If you are a Colorado “consumer,” you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:
Access: You have the right to request to confirm whether we are processing personal data about you and to access such personal data.
Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
Correction: You have the right to request that we correct inaccuracies in the personal data we have collected about you, taking into account the nature of the personal data and the purposes of processing it.
Deletion: You have the right to request to delete your personal data.
Opt-Out of Data Processing for Targeted Advertising, Sales to Third Parties, and Profiling: We do not sell personal data to third parties for money, nor process it for profiling in connection with decisions that produce legal or similarly significant effects. You may opt out of any targeted-advertising cookies on our Website via our cookie banner or the ‘Cookie Policy’ link in the footer.
Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days, including a written explanation of the reasons for the decision and any action taken.
Connecticut Privacy Rights
The Connecticut Data Privacy Act (“CtDPA”) defines “consumer” as an individual who is a resident of Connecticut, acting in an individual or household context. If you are a Connecticut “consumer,” you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:
Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.
Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
Correction: You have the right to request that we correct inaccuracies in your personal data.
Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
Opt-Out of Data Processing for Targeted Advertising, Sales to Third Parties, and Profiling: We do not sell personal data to third parties or process it for profiling in connection with decisions that produce legal or similarly significant effects. You may opt out of any targeted-advertising cookies on our Website via our cookie banner or the ‘Cookie Policy’ link in the footer.
Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days, including a written explanation of the reasons for the decision and any action taken.
Utah Privacy Rights
The Utah Consumer Privacy Act (“UCPA”) defines “consumer” as an individual who is a resident of Utah acting in an individual or household context only, and does not include residents acting in a commercial or employment context. If you are a Utah “consumer,” you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:
Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.
Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
Opt-Out of Data Processing for Targeted Advertising and Sales to Third Parties: We do not sell Personal Information to third parties. You may opt out of any targeted-advertising cookies on our Website via our cookie banner or the ‘Cookie Policy’ link in the footer.
Virginia Privacy Rights
The Virginia Consumer Data Protection Act (“VCDPA”) defines “consumer” as a Virginia resident who is acting in an individual or household context, and does not include residents acting in a commercial or employment context. If you are a Virginia “consumer,” you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:
Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.
Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
Correction: You have the right to request that we correct inaccuracies in your personal data.
Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
Opt-Out of Data Processing for Targeted Advertising, Sales to Third Parties, and Profiling: We do not sell personal data to third parties for money, nor process it for profiling in connection with decisions that produce legal or similarly significant effects. You may opt out of any targeted-advertising cookies on our Website via our cookie banner or the ‘Cookie Policy’ link in the footer.
Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days, including a written explanation of the reasons for the decision and any action taken.
Making Rights Requests
If you are a resident of one of the above U.S. states and would like to make a request to exercise one of the rights described above, please submit your rights request to info@dfuse-ai.com. To protect the personal data that we maintain, we may verify your identity when you make a request.
In certain states (such as California), an authorized agent may submit a rights request on your behalf. We may require an authorized agent to verify their authority to submit a request on your behalf, or we may require you to verify your own identity or confirm with us that you provided the agent with permission to submit the request. We will only use the information provided for verification to confirm the requestor's identity or authority to make the request, and for our compliance records.
We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
If you have any questions about how we collect, store, and use personal data, or to exercise any of your rights set out above, please email us at info@dfuse-ai.com.